Hazel Photographers

Reviews

• C.R. C.

  Nov, 21 2018
  ★ ☆ ☆ ☆ ☆
  I don’t believe the high reviews for Hazel Photographers of Miami (Hialeah), Florida to be trustworthy, and here is why:
  
  BEFORE the wedding:
  They were always available when we called
  Quickly processed our contacts and payments
  They were very friendly, professional, and made us feel at home
  Their portfolio was amazing
  They were very organized and gave us an idea of what the wedding day flow would be like
  They gave us recommendations where and when needed
  They are expensive (keep that in mind)
  
  DURING the wedding
  They were one time, took their job seriously, and very enthusiastic
  They were very professional and gave very good instruction when it came to posing
  
  AFTER the wedding, their entire demeanor changed
  It was hard to get a hold of them when we called
  Within a month we were told our pictures were ready and a link was provided to obtain our pictures…BUT THERE WAS A CATCH: The pictures were for purchase only. Why would I repurchase something I already paid for?
  
  o After spending such a hefty amount of money, they tried to impose that we share the link with our guest in order for them to purchase the pictures they liked. That was unacceptable, so we never shared that link with our guest.
  
  o Under the impression that I was going to receive digital copies of our wedding photos, I contacted Hazel Photographers after a week of not receiving the digital copies to inquire on what the next steps were, because I’m sure I didn’t just pay for watermarked pictures I had to repurchase online. That’s when I was told that they’re going to mail us the digital copies on a disk, but the watermarks will not be removed. I found it hard to believe they wanted med me to walk around with watermarked pictures of my wedding. That is very tacky and insulting, because it implies that I didn’t pay for the pictures or that I stole them. After expressing my concerns, their resolution was to crop out the watermark from over 800 pictures ourselves, which meant sometimes cropping out the bride and groom. Who would settle for this?
  
  o After three weeks of going back and forth trying to get in touch with Hazel herself, they finally agreed to provide us with unmarked photos of our wedding.
  
  o Before the wedding I had planned to do wedding album with them, but after how we were treated, we no longer want anything to do with them. I paid for their service and their job was to simply provide that service. Instead, they tried to take advantage of us by trying to bleed more money out of us and our guests. Their way of doing business is completely unethical and insulting.
  
  *****They were wrong for trying to sell our own wedding back to us.
  
  *****They were wrong for not stating in their contract that we will be receiving watermarked pictures for their business marketing purposes.
  
  *****They were wrong for breaching their contract by announcing our wedding and advertising our wedding pictures through many social mediums 2 days after our wedding using our names without obtaining our permission.
  
  *****Before the wedding they were very responsive, after the wedding they quickly became unresponsive
  
  *****We were watching them post our pictures on-line everywhere, marketing their business, yet we (the customer) had no pictures to show.
  
  *****We were a small and intimate wedding, my husband and I knew nothing about planning a wedding and worked hard planning it, we worked even harder to pay for the wedding with no financial help from anyone, and Hazel Photographers took advantage of that when they realized we didn’t know much about weddings. No customer should be treated like this.
  
  That’s why I don’t believe the reviews for Hazel Photographers to be trustworthy on account of how we were treated. Planning a wedding is stressful, what bride would like to go through this after their wedding?
  
  I don’t recommend Hazel Photographers for any wedding.

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